In the first instance, we recommend that you contact the customer service. Maybe there has been a misunderstanding that can be corrected
Bill Kill aims to have satisfied users. Nevertheless, conditions can occasionally arise that make our users not fully satisfied. If that is the case, we want to hear from you. If you are dissatisfied with something, please contact us at support@billkill.no.
If, after dialogue with the support / customer manager, you choose to make a formal complaint, this must be submitted in writing on Bill Kill's complaint form.
The form can also be sent to you by email. The form must be returned to Bill Kill with the necessary information and any attachments to document the complaint. The form must be dated and signed before it is sent to us. It can be scanned and sent by mail. We will send you a written confirmation that the complaint has been received as well as an indication of the expected processing time. The confirmation must be sent within one week after the formal complaint is received. All formal complaints must be answered in writing by Bill Kill and decisions that do not fully support the complainant must be substantiated.
If the complaint concerns invoice content, credit cards, Eurobonus earnings or other products which Bill Kill does not have direct ownership to, the complainant will be referred to the product company.
If you experience that the complaint does not lead anywhere and you want to proceed with the case, you can contact the Financial Complaints Board:
Finansklagenemda
Postboks 53, Skøyen
0212 Oslo
Tlf: 23 13 19 60
www.finansklagenemda.no